Safeguarding Policy​​

 

Our safeguarding policy which outlines Fleet Phoenix's commitment to keeping vulnerable individuals, such as children or adults at risk, safe from harm. It documents the detailed procedures for identifying, responding to, and reporting safeguarding concerns, as well as the responsibilities of staff and volunteers.

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Complaints Procedure​

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Our complaints procedure which is used to handle complaints, ensuring they are properly received, investigated, and resolved. It promotes accountability, helps prevent issues from escalating, and enables us to learn and improve. 

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